Ross Nursing Services have been providing professional, friendly and compassionate care for my mum for several years. They have consistently performed beyond my expectations, with attention to detail, constant open communication with me, always going above and beyond the reasonable expectation of care. Often finding my mum unresponsive due to a health condition, they liaise with the ambulance and doctor and send additional colleagues to ensure Mum is safe at all times. This is a great comfort to me and Mum. They manage complex medication and are flexible in the allocated times (4 x per day) depending on Mum's needs. I highly recommend Ross Nursing Services and am happy to talk to any prospective customer.
I have been extremely impressed by the care, professionalism and dedication of the Ross Nursing team, who are caring expertly for my grandmother. They have all been incredibly kind, patient and completely go beyond the call of duty for her. I would not hesitate to recommend them to anyone considering care for a family member. Through their efforts, my grandmother is managing to live independently. Even during this particularly challenging year, the team have not let the restrictions of Covid-19 interfere with their expert care services. I sincerely thank them.
Our friend was elderly and increasingly relied on care to enable her to live in her own home. During the pandemic, she was inevitably physically isolated from friends and the carers became an important source of social contact. As she grew frailer and more unwell, they supported her with care, compassion and dignity. In her final few days, they remained with her and talked to her and looked after her, often staying long beyond their allotted shifts. When she died, they were immensely kind and supportive of us. They had built a good relationship with her over the time that they had looked after her and she viewed them as friends.
Reliable, professional and friendly staff. All the carers and office team have built up a wonderful relationship with my mum and the family. We would highly recommend Ross Nursing Services and I could never thank the Ross Nursing staff enough for the wonderful care that they give to my mother and their support to us as a family through the good and the more challenging times.
Ross Nursing Care has been attending my 94-year-old aunty for the past year and I can honestly say that it was the best decision we could have made - all our carers have exceeded our expectations and go above and beyond at all times. We have had changing needs throughout the past year and they always manage to accommodate us, often at very short notice. My aunt's dementia has become steadily worse, we believe as a result of the pandemic, as she no longer experiences the social interaction she used to enjoy pre-Covid. Apart from their normal caring duties like administering her medication, cooking meals for her, helping her in the house, all of my aunt's team are kind, generous, caring and very importantly willing to give her time and to sit and chat with her over a cuppa. We honestly couldn't ask for more. I unreservedly recommend the carers and management team at Ross Nursing Care.
Ross Nursing Services took over the care duties for my 83-year-old cousin from emergency carers approximately 5/6 weeks ago. I cannot praise the manager and her team enough. They are local carers to where my cousin lives and without their assistance, she would no longer be able to live in her own house. Their care is personal and friendly and as next of kin - and those closely linked to helping her - we are able to view the carers' notes online to see how she is getting on (or not). We are also contacted if there are any problems or issues to discuss. I would highly recommend anybody thinking of using their services.